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Shipping price
Shipping of site furnishings must be considered when purchasing. OCC has negotiated deep discounts with our shipping company in order to ensure that you are getting the best possible shipping price. Your sales agent has several tools at hand to ensure that we get the best pricing we can for you!
Shipping Policy
Shipping & Handling Guidelines:
We use commercial ground carriers with whom we have negotiated good pricing, because of their timely service, insurance, and tracking services. Packages MUST be signed for. If the shipping address is different from the billing address, you must include the shipping address phone number. We typically ship your orders with 2-3 weeks of receipt of order. Please calculate the arrival of your package as follows:
Shipping Arrival Times:
48 contiguous U.S. States only / shipped within 2-3 weeks of order / allow 1 to 4 business days for delivery.
Questions about your Shipment:
Please e-mail us at occcontact@occoutdoors.com or call 1-800-821-7670 or fax us at 317.862.9422 if you have questions regarding your shipment or merchandise.
* Please note that larger orders and special orders may required additional time to ship.
Sales:
All web orders not prepaid require a signature authorization for the order to be processed. Please Fax a signed purchase order or our web order specialist will fax or email you a sales order for authorization via signature. Upon approval, please fax back the signed copy to Outdoor Creative Concepts at 317-862-9422. Orders will not be processed prior to receiving an authorization signature.
Shipping:
All merchandise is sold F.O.B. our factory. All of our shipments go common carrier. We have negotiated excellent freight rates with our shipping companies and pass those savings on to you. All shipments are sent the most cost effective way.
Tailgate delivery to any commercial location on a commercial truck route. The freight companies will deliver your shipment during normal business hours, 8am - 4pm Monday - Friday. Additionally, the truck driver is under no obligation to help you unload. If you are unable to accept a shipment via this method you must select additional services for an additional charge. Please see methods below:
Residential Delivery: If the ship to address is not a commercial location or is not on a commercial truck route, you must select residential delivery. This includes deliveries to residential locations including 'home based' businesses.
Limited Access Delivery If the ship to address is a commercial location but is not a commercially zoned area or is an area that commercial trucks do not normally deliver to, this includes deliveries to schools, churches, and many small businesses without a loading dock facility, including 'home based' businesses, you must select the Limited Access Delivery option. If you have questions about your delivery locations please E-mail us at occcontact@occoutdoors.com.
Liftgate Service All freight rates quoted are for Tailgate Delivery. It is your responsibility to have the personnel and/or equipment necessary to unload the material that has been ordered. If you need to have the shipment unloaded from the truck, you must select Liftgate Service and the trucking company will be responsible for unloading the delivery off of the truck. They will only place the shipment on the ground and will not move it inside or move it to any other location. If you need the equipment to be moved inside, you must select Inside Delivery.
Inside Delivery: If you need to have the equipment you are ordering delivered inside your location, you must select this service. The freight company will move the equipment inside your location, but will not move it up any stairs or transport on any elevators. They will move the delivery inside the first available door which is decided by the delivery driver, not the customer.
Notify Before Delivery: If you need to have an appointment scheduled for the delivery we can have the freight company contact you 24 hours in advance for a nominal fee.
If you have any questions regarding freight methods or have a special shipping request feel free to E-mail us at our Customer Service Department at occcontact@occoutdoors.com. We look forward to serving your needs.
INSPECTION OF SHIPMENTS We at Outdoor Creative Concepts take extreme care to ensure that your shipment arrives in acceptable condition. When your shipment arrives, the carrier will provide you with a delivery receipt. It is vital that you count the number of pieces being delivered and inspect for damages prior to signing this document. No claims for missing merchandise can be made unless it is recorded on this delivery receipt. Claims for concealed damages (damages that are not visually apparent through packaging) must be reported at time of delivery with some carriers, so it is imperative that you inspect your shipment for concealed damages at time of delivery. Outdoor Creative Concepts can not be responsible for shipments not inspected by the customer at time of delivery.
Should you have any questions or encounter any difficulty, please E-mail our Customer Service Department at occcontact@occoutdoors.com.
Cancellations:
No order can be cancelled unless first authorized and confirmed in writing by Outdoor Creative Concepts. In many cases the products we sell are custom fabricated to order. If an order is cancelled once fabrication has begun, a cancellation fee of 50% will apply.
Return Policy:
Your complete satisfaction with all of your interactions with Outdoor Creative Concepts is very important to us. We will accept returns of unused products in their original Packaging up to 30 days from shipping date subject to the following terms and conditions:
You will be responsible for return shipping charges.
Custom-made and special imprinted items are not returnable unless a defect in
manufacturing is presented to us with pictures that are emailed to us prior to
return.
Prior written approval and instructions must be issued by our Customer Service
Department before any merchandise can be returned.
All merchandise must be properly packed and returned in its original packaging,
freight Prepaid.
No Collect shipments can be accepted. Merchandise returned for reasons other
than damage or defect will be subject to a 25% re-stocking fee.
If placing an order on our website we cannot be responsible if you order the
incorrect product or color. All return and restock fees will apply.
Customer is to call prior to shipping returns for authorization and return shipping
instructions.
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