NOTE: We are currently experiencing 18-20 week delays for recycled plastic products, with exception of tree grates. For immediate needs, call (317) 223-8881

OCCOutdoors/EXL Warranty

Limited Warranty Statement

All OCCOutdoors/EXL products come with a one-year limited warranty against defects in materials and workmanship, under normal use, from the original date of shipment.

Limited Warranty Conditions

The limited warranty is provided to the original owner only and is not transferable. Proof of purchase will be required for any limited warranty on OCCOutdoors/EXL products. OCCOutdoors/EXL’s warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by OCCOutdoors/EXL, (ii) which has not been maintained in accordance with any operating or handling instructions provided by OCCOutdoors/EXL, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions. This limited warranty also does not cover the normal wear and tear associated with everyday use; such as product or material color fading from exposure to the elements or the natural deterioration of product components, such as steel, that occurs over a period of time.

Limited Warranty Coverage

Within the one year period of time specified above, if OCCOutdoors/EXL receives notice of defect in any OCCOutdoors/EXL product which is covered by OCCOutdoors/EXL ‘s warranty, OCCOutdoors/EXL shall either repair the defective product or replace with a new or refurbished unit, at OCCOutdoors/EXL’s option. OCCOutdoors/EXL shall have no obligation to repair or replace until the customer returns the defective product to Ex-Cell according to the Warranty Procedure in below.

Warranty Procedure

For the duration of the warranty period, OCCOutdoors/EXL will replace or repair defective products. If a product is suspected of being defective, the owner should contact OCCOutdoors/EXL’s Customer Support department. A representative will authorize the exchange or repair of the defective item. Products must be shipped in the original or comparable packaging with shipping and insurance charges prepaid in U.S. currency.

Limitation of Warranty

Neither OCCOutdoors/EXL or its third party suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to the OCCOutdoors/EXL products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

Limitation of Liability

Except for the limited obligations specifically set forth in this warranty statement, in no event shall OCCOutdoors/EXL or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibilities of such damages.