OCCOutdoors Terracast Planters and light poles
Terracast Planters are guaranteed for ten (10) years against cracking, chipping, fracture or breaking, excluding vandalism, misuse, and acts of God. Terracast Products will repair or replace defective products, upon return of the products to our facility.
Terracast Poly-Steel ® Light Posts
Terracast Products warrants its products to be free from defects in material and workmanship for a period of three years. Terracast Products will repair or replace defective products, upon return of product to our factory freight paid (please see return policy noted below). This warranty does not include installation labor or cover any product not manufactured by Terracast Products.
Terracast Return Policy:
Your complete satisfaction with all of your interactions with Terracast Products is very important to us. We will accept returns of unused products in their original containers up to 30 days from shipping date subject to the following terms and conditions:
- You will be responsible for return shipping charges.
- Custom-made and special imprinted items are not returnable unless a defect in manufacturing is presented to us with pictures that are emailed to us prior to return.
- Prior written approval and instructions must be issued by our Customer Service Department before any merchandise can be returned.
- All merchandise must be properly packed and returned in its original packaging (if possible), freight Prepaid.
- No Collect shipments can be accepted. Merchandise returned for reasons other than damage or defect will be subject to a 25% re-stocking fee.
- If placing an order on our website, we cannot be responsible if you order the incorrect product or color. All return and restock fees will apply.
- Customer is to call prior to shipping returns for authorization and return shipping instructions.