customer feedback

Customer Feedback:

Innovation Through Conversation

OCC Outdoors takes customer feedback very seriously. It’s this feedback — whether positive or critical — that confirms that we’re on the right course, that a decision we made was the right one. We’re constantly looking for ways to improve the experiences of our customers, whose satisfaction with their OCC Experience is extremely important to us. From offering volume discounts on select products, to determining the most cost-effective packaging and shipping — the OCCOutdoors team does everything they can save you money without sacrificing quality.

Internally, we utilize the well-established, lean-manufacturing principles of Kaizen: a long-term, systematic approach that seeks to achieve incremental changes in processes specifically to improve efficiency and quality.
 

Though much of our growth and development is brought on as a result of this internal process, we get a lot of inspiration from customer feedback.
 

Customer Feedback

We value the feedback that we receive from our customers. Such constructive input reinforces our continued effort to improve the designs of the outdoor furniture that we offer, and helps us identify areas we may still need to review and research.

Many of our new products have been born out of this continued conversation with our customers. Our dual- and triple-Broadway recycle bins, for example, as an example. Customer input also inspired the development of several different models of memorial benches, a sign bench, and our newest trash receptacle — the Catalina.
 

catalina waste management receptacle

Introducing: The Catalina

The Catalina is one of our most versatile receptacles to date, with several customization options available to fit your exact requirements.

The Catalina is a 24-, 36-, or 55-gallon square top-load bin that can be used for either trash or recycling. The removable side panels, located on the base, can be used as advertising signage. This makes the Catalina not only visually appealing and fully functional for your commercial property, but also perfect for reminding your site visitors about upcoming events or current promotions.
 

Shop the Catalina Today!

Our customers' feedback is important to us!OCCOutdoors thanks our many customers for their continued patronage — and their feedback, which continues to help us provide the best service possible.
 

Have some customer feedback you’d like to share?

 
We’d love to hear it!

 

View more images of the Catalina Trash & Recycle Receptacle below.

 

catalina waste management receptacle
catalina waste management receptacle
catalina waste management receptacle
catalina waste management receptacle
Cigarette Ash Urns - Still Needed?

Are Cigarette Ash Urns Still Needed?

People Still Smoke

The undeniable truth is quite simple: people still smoke. In 2015, 15 out of 100 adults in the U.S. still smokes cigarettes regularly. This is down roughly 25% from 2005. And all throughout the U.S., city ordinances have been striking down public cigarette smoking — from beaches to state courthouses. Does this mean that cigarette ash urns in publics spaces are no longer needed?

 

Where There’s Smoke, There’s Butts

Are cigarette ash urns needed? Cigarette butt litterCigarette butts, to be exact. In spite of the drop in adult smokers, cigarette butts remain the most littered item in the U.S., according to a report from the American Legacy Foundation (now Truth Initiative).

In their 2009 survey, 77% of responding participants said that they didn’t consider cigarette butts as litter. This attitude worsens at so-called ‘transition points.’ (A transition point is any area where a smoker has to extinguish a cigarette or cigar before entering — retail stores, restaurants, hotels, office buildings, beaches, and the like.)

The industry standard available for commercial and public spaces to deal with this truth are the bins and receptacles with the ashtrays affixed on top. This option is certainly functional, and better than nothing, but having a lid-affixed ashtray presents its own set of problems — namely, the weather.

OCCOutdoors developed an inexpensive solution to address this problem.

 

Introducing: Side-Mounted Cigarette Ash Urns

cigarette ash urns - side mountOur side-mounted cigarette ash urns are a unique fixture that can be retrofit to almost any steel trash receptacle. With a little ingenuity, it can fit other types of receptacles and recycle bins as well. If it can’t be made to fit, the ash urn can be ordered as original equipment as well.

There are plenty of benefits of having our side-mounted ash urn. Fairly enclosed, the ash urn keeps refuse dry from the weather. And, with its large capacity, the urn will hold hundreds of cigarettes.

Save 25% on Our Side-Mounted Ash Urn: Now Just $75!

 

Saving Your Facility Money

Most cigarette ash receptacles rely on a snuffer material in the bin to actually extinguish the disposed butts. Snuffing materials tend to be either water, gravel or, more commonly, sand — and represents an additional cost in the initial purchase of the media and with upkeep. After a heavy rain, this material can become densely packed and must be replaced.

With our side-mounted ash urn, no such additional cost is needed. The urn’s oxygen-depriving design does not require a snuffer. Your facility’s maintenance supervisor need never “sift” through the urn to keep it fully functional and clean.

 

Easy Installation

cigarette ash urns - side mountThe key to keeping your facility as clean and litter-free as possible is making sure trash and recycle bins are plentiful and easily accessed. To make it easy for facility and site managers, we’ve designed our side-mounted as urns to be easily installed.

Each urn comes with an optional mounting kit that works well on the vertical slats of most recycle bins and waste receptacles. The kit makes installation incredibly easy and eliminates the need for any tools other than a couple of wrenches.

 

A Smokeless Future

One day, it might be close to impossible to find cigarette butts on the ground in public spaces. Until then, a site manager’s best bet is to make it easier on visitors to properly dispose of their cigarettes throughout the facility, paying particular attention to transitions areas. To that end, our side-mounted cigarette ash urn is the perfect, affordable, low-maintenance solution.

 

Find the Perfect Cigarette Ash Urn for Your Facility Today!

Side-Mounted Ash Urn Smoker’s Ash Receptacles

Updated garden of Dave Fagel, owner of OCC Outdoors

Planter Boxes: A Garden Upgrade Project

This month’s blog comes to us from OCC Outdoors CEO and resident gardener, Dave Fagel. In his spare time, Dave cares for his own personal garden — a simple garden now in need of an upgrade . . .

I love to garden.

That’s a simple fact. I’ve been gardening for just over 40 years, but if I’m honest with myself, I can say without irony that my love of gardening has been in my blood since I was a child. That love, however, may or may not equate to having a ‘green thumb’ — but that’s a story for another time.

As much as me and my wife love gardening, our busy lives mean that we have less time to the little things in life we enjoy. Considering most working Americans have less leisure time than just 10 years ago, this is something that we all can relate to. So the adage, “Work smarter, not harder,” certainly applies. So anything I can do to make gardening simpler and easier for me and my wife — I say let’s go for it!

It is, after all, ‘leisure’ time, right?

Anything I can do to make gardening simpler and easier for me and my wife — I say let’s go for it!

 

The Project

I started out this year wanting to convert my garden to planter’s boxes. Simple enough, right? I quickly realized that doing this project and keeping it at a reasonable cost was easier said than done. I found strong options, but many of them were saddled with equally strong disadvantages.

How can I plan this project with the best materials? How can I make sure that what I do will last years and not need a redo in a couple years? How can I do all this and keep budget costs low?

 

The Options: Lumber or Plastic

When it comes to the material of the planter boxes, I had plenty of options to choose from: lumber or plastic.

I originally wanted to use wood. But standard lumber rots way too fast to be effective for gardening — at any scale. One option? Rot-resistant lumber. But they tend to be treated with heavy metals that can leach into the soil and your food. Not good!

My company sells a lot of outdoor furniture made from plastic and recycled plastic. So for me, plastic is always an option. After a bit of hunting, I found a plastic product used for forming foundations, complete with drain holes. Perfect for gardening, right?

Unfortunately not in this case. The plastic products that I found were designed for below-ground use. This meant that they had little to no UV resistance.

I priced cedar, which has a lot of advantages. Namely, cedar is highly sustainable and super easy to work with. And it lasts longer when in contact with the ground than pine does. The problem is in its high price point. Purchasing the amount I need for the size of my garden came with a $2700.00 price tag. Needless to say, I passed on that idea really quick.

 

Enter: Eco-Wood

Eco-Wood TreatmentI settled on my original idea of using lumber with a special rot-resistant treatment: “Eco Wood.” This treatment has no heavy metals, but it still is still made with some preservatives that you wouldn’t want seeping into your soil. So I decided to use a good exterior-grade, nontoxic paint as a sealant over the Eco-Wood treatment. This would pull double-duty: sealing in the chemicals of the treatment and lengthening the life of the wood.

So how did the project pan out? Upgrading my garden with planter boxes was a must, but did I make good decisions with the planter materials?

 

The Final Product

See for yourself!

Below are some photos of the end result of the project. And I must say that I’m plenty pleased. Each raised planter box is roughly 4′ x 8′. I’ve mixed 3-cubic feet of good organic peat moss in each box. The plants are doing great!

Updated garden of Dave Fagel, owner of OCC Outdoors
Updated garden of Dave Fagel, owner of OCC Outdoors
Updated garden of Dave Fagel, owner of OCC Outdoors

Committing to a project that will just need redoing in a couple years is a non-starter.

 

What about maintenance?

Remember when I said in the beginning that I don’t have a lot of extra leisure time these days? Committing to a project that will just need redoing in a couple years is a non-starter. But the choices I made means that, barring any weather catastrophes, these planter boxes should last, intact and fully functional, for several years. As an added bonus, the boxes make it easy to sit on its edges and pull weeds.

(And I’m sure my plants are happy about that!)

I’ll keep you guys posted! In the meantime, don’t be afraid to show off your own personal garden in the comments.

Keep growin’!


Not everyone has the sprawling acreage that our Dave has. If space is a problem, or if you live in a rental property, OCCOutdoors has plenty of self-watering planters that would be an ideal substitute — or complement — to a garden or yard.

No back-breaking hoeing or weeding or getting down on your knees required. Just fill the base container with good soil, plant your vegetables, water, and watch them grow!

Outdoor Planters Self-Watering Planters Steel Planters

4 Insanely Simple Ways To Give Back To Your Community

4 Insanely Simple Ways To Give Back To Your Community

Finding the perfect way to give back your community isn’t always easy . . .

Many business owners take pride in the neighborhoods where their businesses flourish. With that pride comes the desire to help to same community. In fact, this desire is driven by the same passion used to propelled their company to success.

But finding the perfect way to give back their community isn’t always easy, so we’re giving you four ways you and your business can give back to your community.

“Charity Begins at Home”

The adage is an apt one. If your business has public space, you should make sure that your own outdoor furnishings are in order. This means that recycle and trash bins are fully functional; picnic tables and park benches, easily accessible; and everything looks good and well kept.

This might require replacing some items — a hefty cost, in some cases. But it’s a cost that can be offset in the future by finding alternative, low-maintenance solutions.

Unsightly Rusted Steel Tree Grate - Try Recycled Plastic InsteadIn our last blog, for example, we compared tree grates made from steel and those made from recycled plastic. Steel tree grates look great, but they rust and are costly (and difficult) to replace. Try replacing rusted out steel with cost-efficient, low-maintenance recycled plastic.

Maintain a clean, accessible, and inviting environment in and around your own site goes along way in showing just how much you value the neighborhood where you do business.

Donate Furniture to Organizations, Schools, or Parks

A well-kept public space can keep crime-rates down even as it attracts tourists and business investments. And quality outdoor furnishings provide a welcoming environment for people gather with friends and family while enjoying the outdoors.
Friends enjoying a donated park bench from OCC Outdoors
But a local park may not have the funds for replacing dilapidated furniture. Donating site furnishings is an easy way to help promote community pride. Benches for parks. Recycle bins for river walks. Bike racks for schools.

These are just some of the commercial furniture your business could donate.

Help Create Quality Public Spaces with Local Agencies

The Project for Public Spaces lists ten benefits to creating good public spaces, from lowering crime rates and attracting tourism to improving public health and building community pride. Studies have explored how low-income urban neighborhoods are more likely to lack features that support walking, such as clean and well-maintained sidewalks, trees, and attractive scenery.
Coordinated Bench and Waste Bin Combo from OCC Outdoors
Placemaking projects have successfully addressed these issues, generating a list of positive community outcomes — increased social capital, opportunities for civic engagement, local economic development, and improved safety and crime reduction, to name a few.

Engage with the agencies that handle local parks or public safety in your area to find opportunities where your business or expertise can help.

Remember Local Community Leaders

Nothing brings people together faster than remembering a beloved neighborhood leader. From a backless memorial park bench to custom-engraved plaques and signage, OCC Outdoors has several options your business can take to help keep a local leader’s memory alive.

Donate a Memorial Plaque or Signage from OCC OutdoorsDonate a sign to the school or a commemorative plaque to local playground will provide a long-lasting service to your community.

There is no one right way. We encourage you to find your own unique way of building community pride.

“The Business That Gives, Prospers.”

Friends spending time on a donated park bench from OCC Outdoors.

These are just four easy ideas on how you and your business can give back to the community that helped your company flourish — but there is no one right way.

We encourage you to find your own unique way of building community pride. Let us know in the comments what you come up with!

It’s vital to show support for the residents and community that supported your business and helped it grow. You’ll find that doing so will prove favorable to your company, while improving the area you live in.

And truth be told, it just feels good!

A Clear View: Advantages of See-Through Trash Receptacles

36-Gallon Main Street Clear View Trash Receptacle

See-through trash receptacles can be ideal for many sites. OCCOutdoors has two styles of clear-view trash receptacles: a small pole-mounted unit and a more conventional-styled trash receptacle, with a top bag retainer in lieu of a liner — like the one in the image on the right.

But this may raise the question:

Why See-Through?

See-through trash receptacles hold many advantages to their covered counterparts. From a waste-management perspective, the most obvious advantage rests in the facility’s ability to spot-check the amount of waste in the bin quickly. Nothing complicated — just walk or drive by the receptacle and “eye-ball it.”

See-through trash receptacles have been used in airports for decades. Therein lies the second advantage: security. You can better see the contents in the bins and identify any potential problems that might arise.

Cost-Control

Open Bag, Trash Receptacles from OCC Outdoors.

With most commercial trash receptacles, there is a heavy-duty liner, made of either rigid plastic or heavy steel. For some facilities, the cost of replacing these liners if stolen or damaged can be a hefty expense. And handling them tends to get unwieldy for many.

However, none of our see-through trash receptacles have rigid liners. This makes our Clear View options cost efficient, as well as easier to manage. They were designed with ease of use in mind and can be mounted to most pole sizes and styles. Additionally, the low-cost of our pole-mounted option means you can install extra repositories for special events. Quickly mount and unmount as needed!

The Clear Advantage

When you need quality waste management and recycling solutions that can save you money and manpower, while simultaneously providing an extra sense of security, our Clear View see-through trash receptacles are options that simply cannot be beat!

Find the perfect waste management product for your site today!

Park Trash Receptacles Commercial Trash Bins